Return to Legal InformationPrivacy Policy
Last Modified: February 18, 2026
This privacy policy ("Privacy Policy") describes the practices of Lodus, LLC ("Lodus," "we," "our," or "Company") for collecting, storing, using, disclosing, and protecting information.
This Privacy Policy applies to information we collect:
When you visit or use our website at lodus.io.
When you inquire about, request, or contract with us for website, software, hosting, or related services.
When you interact with us through email, text, support channels, or other electronic communications.
When you interact with website experiences, forms, and widgets operated by or on behalf of Lodus.
This Privacy Policy does not apply to third-party websites that we do not own or control, even if linked from our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time; see Changes to Our Privacy Policy below. Your continued use of the Services after we post changes means you accept the revised Privacy Policy.
What This Privacy Policy Covers
1. Information We Collect
Information Provided by You
We collect information you provide directly to us, including through contact forms, "Talk With Us" forms, hosting quote forms, support communications, and email correspondence. This may include: name, company name, email address, phone number, subject lines, message content, requested services, and project details.
Information Collected Automatically
As you navigate and interact with our Services, we collect certain technical and usage information, such as IP address, device type, browser type, operating system, page views, referring pages, interaction events, and date/time information.
Cookie and Preference Information
We collect cookie preference information, consent settings, and related technical identifiers to manage analytics, live chat, and essential site functionality. We also use region information from request headers to apply consent defaults based on country.
Information From Service Integrations
If you choose to book a meeting, use live chat, or otherwise use an integrated third-party tool, we receive information necessary to process that request.
2. How We Collect Your Information
We collect information in three primary ways:
You give us information. You submit information through forms, emails, live chat, scheduling workflows, and other direct communications.
We collect information automatically. We use server logs, cookies, and similar technologies to collect technical and usage information when you use our Services.
We receive information from other sources. We may receive information from service providers or integrations that support analytics, communications, security, and support workflows.
Do Not Track Disclosures
Some browsers include a "Do Not Track" (DNT) setting. At this time, our Services do not respond differently based on DNT signals. Additional information about DNT is available at allaboutdnt.com.
Use of Cookies and Similar Technologies
We use cookies and related technologies for essential website operation, analytics, and live chat functionality. Cookie names and purposes currently used on our Services are disclosed on our Cookie Settings page.
You can set your browser to refuse or alert on cookies, and you can adjust site-level cookie choices using our cookie controls. Certain features may not function properly if non-essential cookies are disabled.
3. How We Use Your Information
We use information we collect to provide, improve, and protect our Services. Specifically, we may use your information:
To provide requested services, respond to inquiries, and communicate with you about your requests.
To operate, maintain, and improve our website, forms, support processes, and service delivery workflows.
To send service and marketing communications where permitted by law.
To monitor usage trends and measure performance (including via analytics when enabled by your cookie settings).
To detect, prevent, and mitigate security threats, abuse, spam, and fraud.
To comply with legal obligations, enforce our Terms, and protect rights, property, and safety.
To support corporate transactions such as mergers, reorganizations, financings, or asset sales.
To create de-identified or aggregated data for business and operational analysis.
4. Children's Information
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we collected personal information from a child under 13 without appropriate consent, we will take commercially reasonable steps to delete that information.
6. Links to Third Party Websites
Our Services may link to third-party websites for convenience. We are not responsible for the privacy practices, content, or policies of third-party websites.
7. Your Choices Regarding Your Information
You can choose whether to provide personal information, but some features require it. You may also contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law.
To manage cookie preferences, use our Cookie Settings page. You can also adjust browser settings to refuse or remove cookies.
To opt out of promotional emails, use the unsubscribe link in those emails or contact us at support@lodus.io.
We do not currently operate third-party display ad network targeting on this website. If this changes, we will update this Privacy Policy and provide available opt-out methods.
8. Your California Privacy Rights
If you are a California resident, you may have privacy rights under applicable California law, including rights to request access to, deletion of, correction of, and information about disclosure of certain personal information. You may also have rights under California Civil Code Section 1798.83 regarding disclosure of certain information sharing for direct marketing purposes.
To submit a California privacy request, contact us using the details in How to Contact Us.
9. Visitors From Outside of the United States
Our systems are based in the United States. If you access our Services from outside the United States, your information may be transferred to, processed in, and stored in the United States. By using our Services, you acknowledge and consent to that transfer and processing.
10. How We Protect Your Information
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
Our Services use encrypted transport in modern browsers (for example, HTTPS/TLS). Even with these safeguards, no internet or storage system is completely secure, and we cannot guarantee absolute security.
11. Changes to Our Privacy Policy
We may modify this Privacy Policy at any time. Any updates are posted on this page and supersede prior versions as of the "Last Modified" date. Your continued use of the Services after updates are posted constitutes acceptance of the updated Privacy Policy.
12. How to Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at support@lodus.io or by mail at 5396 Beacon Rd, Cleveland, OH 44124.
You may also contact us through our contact form.
